We had one of our Microchip ICD3‘s fail last week so I put in a support ticket via the web site. I figured I wouldn’t hear back for a couple days because Microchip is right in the thick of their annual Masters engineering event. To my surprise they called me soon after to ask about the issue, find out if it was urgent (it wasn’t we keep a spare on hand) and to apologize in advance for possibly slower than normal responses due to the Masters event. Today I got a notice that a replacement ICD3 has been sent out.
Wow even with the event going on they still were able to get this all done in less than one week. Thank you so much Microchip your customer service is amazing.
PS – Their products are great too!